Customer Testimonials
I recently bought a pre-owned vehicle from Ben at Bob Brown and when I first saw the truck there were a few things I asked him if could be done to it. When I came back to buy it he had gone way beyond and made my truck the purchase of a lifetime. Thanks Ben. If I ever decide to buy another pre-owned vehicle it will be from you guys at Bob Brown. I'll drive the 700 miles to your dealership because, to me, you are my Chevrolet professionals.
I always go to Brock when I want to buy. He’s been with Bob Brown for many years and truly cares. He’ll take care of you after the sale too. Art is always great in making sure paperwork is in order and is careful to check your warranty and keep you informed. Love the video they send of the mechanic showing you exactly what repairs are needed. The place is SO clean
Barry and Bob Brown went out of their way to assist us in purchasing our new vehicles. Barry was very professional and was prompt with communications from the beginning to the end. They found exactly what we were looking for, in our price range. We couldn't be happier and will definitely be repeat customers!
Battery check showed need for new battery. Replacement went well. Technician saw TPMS light on and asked if I wanted it replaced. I declined. He said that because the battery had been removed and replaced, and not all four sensors were in working condition that I would not get pressure readings from the three functioning sensors. This was a false statement. After leaving the facility the other three sensors worked fine, as I suspected they would. I felt this was a pressure tactic to upsell the $100+ replacement of the faulty sensor. Not very cool.
CJ, my sales rep, was incredibly helpful and made the buying experience straightforward and efficient. He answered all my questions and made quick accommodations for additional vehicle features. I highly recommend both CJ and Bob Brown and plan to be a returning customer. Thank you for your high degree of professionalism and service
Our first experience with Bob Brown Chevrolet was by and away far the best car buying experience my husband and I have had. We live 2 1/2 hours away so most of our “dealing” was via phone conversations and Joe Toohey made our experience the best it could have possibly been. Would definitely recommend BBC, and ask for Joe!! Thanks for making our trip and purchase hassle free!!
Amazing experience at Bob Brown. Josh is an extremely customer focused salesman, was completely transparent throughout the process. Absolutely positive from day one. Their finance manager Joe Myers is very people friendly, explains all of your options with no hidden content, everything is upfront and available. I would recommend them both without a doubt.
Amazing service. My wife and I walked in without an appointment to get some ideas on where we stand with our lease and options for a new car. Josh Strait and management willingly sat us down, cleaned up multiple cars we were interested in, and worked with us to get us a great deal on an amazing vehicle. We ended up making a deal and walking out that day with a new car! I don’t see myself going anywhere else for future vehicle purchases. My wife got her dream car and couldn’t be happier.
I am so incredibly grateful to Collin and Makenzie for all their help in getting me into my new car!! Collin in sales was so amazing to work with and Makenzie was so knowledgeable when going through all the new updates that I didn’t know about and answered any questions I had with a smile, I could tell she really loves interacting with customers and making sure they are happy with what they are getting! I would highly recommend this duo of people to anyone wanting to purchase a car, they are an amazing asset to your team!!
I am on my 4th car from Bob Brown and the customer service is always at the highest level. I needed a car quickly and they were able to get it done and get me what I needed at the right price. Tim Manning is the best person I have worked with in the car business. Collin did a great job also on this last purchase. The whole operation is top notch.
Merry Christmas to us! Thanks Alberto for the assistance in helping us find the perfect truck.
Patrick was great to work with.
In spite of some confusion and the holiday madness, the Bob Brown service team communicated clearly & got the work done very quickly. The next time that I have a vehicle break down in the Des Moines area, I will be happy to have them do my vehicle repairs again. 😉
I recently bought a 2025 Chevy Trax and worked with Barry Norgaard and couldn’t be more pleased. Barry had a previous corporate career and it shows in his professionalism. My experience was pleasant and he made me feel important as a customer. And hats off to the full customer service team that helped complete the sale, sat in the car with me to ensure I knew how to set the cruise, work the lights and wipers, set up OnStar — from start to finish — I appreciate the service from the team that helped me with my new car. Thank you! If ...
If you’re looking for exceptional customer service, contact Barry Norgaard at Bob Brown Chevy. After listening to what I liked about my old truck, as well as some features I didn’t love on new trucks, Barry was able to find me exactly what I was looking for. Extremely quick responses and energetic about the vehicles the dealer offered (not just the one I chose). The rest of the staff was very friendly, accommodating and fast - highly recommend. Added bonus - the new truck I purchased was loaded with presents for Toys for Tots, as was the rest ...
Alberto was amazing! I bought my 2019 Chevy Trax 2 years ago and have had absolutely 0 zero problems. The customer service was amazing. Have recommended them to family ans friends.
I bought a 2017 Acadia, back in 2019. From Mike in the used car dept. I just love this SUV, Mike had called me. checking on how I was doing. My Acadia was in the shop, and they couldn't find out why I was getting notifications to take it in. I had been going back and forth for several months. I was upset because my extended warranty had run out, and the repair was still not resolved. Mike made several calls and with his direction, my Acadia has been repaired at no cost. I couldn't be more happier with Mike ...
Definitely grateful I went here for my car! They were gracious to me and speedy with the process. I left with a new car in under 2 hours. Alberto and the rest of the team there are very helpful and professional and I highly recommend this dealership if you're looking for a new vehicle!
They were polite prompt, and were willing to help me with anything I needed I had a key issue that was resolved immediately great dealership
We were traveling from Wyoming to Iowa to visit family when we encountered vehicle troubles, the day before the Thanksgiving holiday. We called the Urbandale dealership and talked to one of the nicest humans - Art Watson. He was wonderful to work with. Unfortunately our truck needed some larger repairs that were going to take a significant amount of time to fix. So, it was time for us to talk with the sales department. We could not have been more fortunate to have been guided to Joe Koebke's desk. He was so wonderful to us, and we are so ...
Alberto is the best to work with. Had everything ready ahead of time so the paperwork process was easy, quick and smooth.
I had a great end of the month buying experience with Joe at Bob Brown used cars in Urbandale. He was very helpful and transparent with my trade deal. He put a lot of time in and kept me appraised in the process. I'm happy with the transaction. Definitely see Joe if you're interested in a vehicle!
Cody Shields was an INCREDIBLE person to work with. He gave us a fair price for both our trade in and purchase of the new vehicle and even went above and beyond by replacing the headphone sets for our new vehicle. Cody made it process so easy and enjoyable. We will absolutely be using him the next time we need a new ride 😎
I came across Bob Brown Chevrolet while rotting on Autotrader looking for an X5 back in August. Within a couple of hours of sending an inquiry, Jamie Scott reached out and was amazing to work with. He was able to graciously answer all my questions, from the condition of the car to sending out the paperwork. He was also very accommodating, being that I am out of state, he let my friend inspect the car on my behalf and bring the car to BMW of Des Moines for a pre-purchase inspection. Needless to say, I purchased the car and got ...
Alberto went above and beyond to sell me my truck. I am not an easy sale and not easily impressed. However, I could not be any happier with the experience of working with Alberto. He was very patient with my month long decision making process. If you need to buy a vehicle, I highly recommend contacting Alberto! He is a huge asset to his employer, an excellent listener, has a great eye for detail and is extremely easy to talk to. Great job Alberto!
I purchased a fleet vehicle for my company and worked with Josh Strait. Josh was extremely helpful, patient, and gave me a tremendous experience. He has earned not just my professional business but my personal car business in the future. Thanks so much Josh I appreciate you!
Very good customer service from Alberto, took care of all the needs for my new vehicle I just purshased very pleased. I would highly recommend going there to service your vehicles go to Chevrolet and buy!
Joshua Strait was my salesman. Great experience. He listened to what I was interested in and steered me to those options. Gave me a lift from the rental company to the dealership to pick up my new car. Highly recommend.
collin smith is second to none! fantastic experience with collin. He is always there even after 2 years of buying a truck from him. I called him to get my truck in for services he helped me right away with no hesitation. got my truck in and out in no time!!!! thank you collin! I really appreciate it!! 10/10 recommend working with him.
Excellent service from everyone!
4th car purchase from Bob Brown. Great service and experience, pricing and financing. Our salesperson Clyde was super chill and bery helpful throughout the process
Today, I traded in my lease car for a new lease, and I couldn't be happier with the entire process! From start to finish, Cole was on top of everything, making the experience seamless and enjoyable. Cole and Bob Brown Chevrolet made the trade-in process incredibly straightforward. The staff was friendly and knowledgeable, walking me through each step and providing a fair appraisal of my current lease. They took the time to address all my questions and concerns, making me feel valued as a customer. The paperwork was handled efficiently, and I was able to drive off in my ...
I have always used Bob Brown Chevrolet for all of my service on all of our vehicles. I have ALWAYS been pleased. Today I used the QuickLube for an oil change and tire rotation. I was truly impressed by the degree of professionalism all of the employees put forth. From the greeting to the thank you's I felt appreciated and welcome. See you again soon - THANK YOU
Best car buying experience ever. Worked with Patrick on a used Bolt EV, and trade in. Went very smooth. Then Aaron worked with us on all of the tech, setting up phones, took the time to push every button (some a few times because I didn't get the concept right away) helped understand how to charge the vehicle. Even answered questions a couple of days later, some new and some repeats. Definitely my best experience in buying a vehicle. Ask for Patrick and Aaron.
Hunter was awesome to work with, very detail-oriented, and always went above and beyond.
Great experience everytime I buy a car thanks to Kyle stone for actually caring and honoring my thoughts and wants and match me to the perfect car thanks bob brown but most importantly thanks Kyle stone.
Joe made my husband and I’s experience with buying our new Trax at Bob Brown Chevrolet super smooth! He was helpful, knowledgeable, and took the time to walk us through everything we needed to know about the car buying process and the new car itself. Would highly recommend!
Love Bob Brown & my new Trax! Joes knowledge and humor had me laughing instead of stressing! He answered all my questions and made the process feel like a breeze! Thank you!
Salesman Kyle Stone was very helpful and great to work with. Finance worked hard to get me the most for my trade-in. Great team all around
This was the easiest experience I have ever had buying a car! Thank you to Alberto for all your work to find the perfect vehicle for me!!
On Sept 30, 2024 My five star rating goes 100% to my sales man, Cole. Great guy. Helpful, knowledgeable and most important, trustworthy. That alone goes along way when it comes to dealing with a sales man. Top notch Bob Brown don't lose him. Let's start with I'm from 5 hours away just outside of St Louis Missouri. I searched all my local dealerships and found 3 trucks my wife liked. All 3 sold before we could get there. After doing a wider search and about to give up. I found my truck 350 miles away at Bob Brown. So I called and got ...
My salesman, Jason Christensen, was great. We discussed all the options and features I wanted on my new Equinox. He kept me updated on when the vehicle would be delivered. We walked through the process of reviewing the vehicle's features before I took possession, and he coordinated the purchase of my old vehicle with a third party. All parties involved were happy with the experience. This was my 3rd purchase with Jason and 4th with Bob Brown.
My wife was less than organized during this process and the car is for her. Clyde was more than patient with the changes that came through last minute! Erin did a great job explaining everything the new car is capable of. Highly recommend.
Great experience! Our salesmen Alberto and Mike were great and got us the exact right car! Greatly appreciated, thanks, Bob Brown Chevy!
Dealing with Joe K. Was a laid back and informative experience. Will recommend to my friends and family.
Joe Koebke got us into our new Traverse and we love it! It was the best buying experience we've had and will go back for our next vehicle purchase!
Thanks Joe Koebke for helping us find a car for my daughter! If you’re looking for a great guy who can find you what you need, head the Bob Brown Urbandale and look up Joe!
Had a great experience with both our company and personally with Joe! He is an amazing salesman and really made this whole process simple!
We had the best experience Collin! He kept us up to date with our order and was very knowledgeable. Highly recommend!
Josh Strait was amazing! So helpful & personable. It was a pleasure buying a vehicle from him!!
Patrick Crane is the best sales person I have ever had the chance to work with. We had worked him 2 years ago and when I was ready for a car I wanted to work with Patrick again, which is what I did on Friday. Even though there was a series of on unfortunate events that happend on Friday the 13th Patrick went above and beyond to help me get a car. Thank you Patrick Crane!
Joe K is the best. Very organized and exceptional service all around. Will definitely be back.
After searching for quite some time, we found what exactly what we wanted at Bob Brown Chevrolet in Urbandale, IA regarding vehicle options, miles, and fair price. Jamie Scott in sales was absolutely great to work with, especially since we are from 4+ hours away. He negotiated a fair deal on trade, was easy to talk to, and applied no sales pressure whatsoever. To top it off, he arranged a driver to meet us halfway to complete the transaction. One of the best car buying experiences I've been through in quite some time. Would recommend!!
Wow is all I have to say! This is the place to go for sales, repairs, and collision center! Collin is a fantastic sales guy and has gone way above and beyond for us (I'm very particular when it comes to my vehicles) and has never bat an eye when I have a million questions! The Scott's at the collision center are also amazing to work with and make a crappy thing so easy and painless! We have even worked with the GM Tim and he is always kind and listens to everything you have to say before ...
I appreciate the professional courtesy and knowledge about my vehicle, honest opinions and disclosure of what is needed, and working with the customer for planned maintenance, auto care and safety.
Great service from Joe and the gang today!!!
I came across Bob Brown Chevrolet while rotting on Autotrader looking for an X5. Within a couple of hours of sending an inquiry, Jamie Scott reached out and was amazing to work with. He was able to graciously answer all my questions, from the condition of the car to sending out the paperwork. He was also very accommodating, being that I am out of state, he let my friend inspect the car on my behalf and bring the car to BMW of Des Moines for a pre-purchase inspection. Needless to say, I purchased the car and got the vehicle shipped. ...
Best car dealership experience I’ve ever had. I worked with Pat Crane and it was the smoothest and quickest buying process I’ve ever had. Very professional group of people. Could not be more impressed with Pat and his team at Bob Brown.
Was searching parking lot for a USED vehicle similar or same to my 2021 Equinox just with fewer miles. Patrick Crane introduced himself and asked how he could help. Told him what I wanted to spend for a vehicle with LOW miles and he showed me the Chevy Trax. I was very happy with my trade allowance! He was very knowledgeable and professional staying WAY past closing to accommodate my purchase! So excited to own a brand new 2025 Chevy Trax RS! Thanks Patrick!
I leased a trailblazer and had a great experience. Jason and Robert were very helpful and great communicating with. They were there to answer any question ant any time. All of the staff members were very friendly and easy to work with. I am very pleased with everything!
Recently bought a car from Bob Brown Used Cars. My salesman, Ben, was great to work with. I am not one that enjoys buying/looking for cars. Ben was very helpful and not pushy. Made my experience looking and buying a car tolerable. Thanks Ben!
Cody did a fantastic job helping us with the purchase of our new car. Highly recommend.
Absolutely stunning. I've been to many dealerships and this one is by far the best one. The entire process was stress free because of the honest and friendly approach the employees offer. I've already referred all of my friends and family to this dealership. Not only was the honest and friendly approach amazing, but the vehicles they have are absolutely amazing. Such a wide variety of sedans, sport utility vehicles, and trucks! Whatever you need, it's here. Spend your money with good people worthy of receiving it. Brett Baker and Robert McGhee were awesome to work with ...
Recently purchased a used vehicle from Bob Brown. Our salesman was Logan and John. Both individuals are top notch. Logan was patient with us. Even let us drive the car home to make sure it fit in the garage. We spent a good bit of time at the dealer that day, but we left feeling grateful for their time and working with us. You can Buy with confidence from Bob Brown and ask for Logan. He’s outstanding, as is John the sales manager!
I want to send out Robert Applegate, Kim Thompson, Billie Latcham, Brett Baker and Robert McGhee Sr. They made purchasing a New Silverado so smooth. Thanks again. Picking it up Monday.
They are just better! Brett is the man!!
Great time working with the helpful staff.
Good experience. We thought the finance department was quick, like he wanted to be done with us Pat. The salesman was very good and thorough.
Everyone was great and I got a great car with a great deal!
Ben is very knowledgeable with every experience we've had. Will never go to anyone else - made the whole process much easier. I would highly recommend Ben...
I had a great experience with Pat Crane with such an easy, smooth process with buying my new mom car! Thank you!
They have taken my 94 camaro without hesitation.. no shops have wanted to look at the OBD1 car but they will ! They will also program OBD1 ecu if anyone reads this and needs it !
We had the BEST experience at Bob Brown! We can’t say enough good things about Blake and Robert, they were both so amazing in the process of purchasing our new suburban! We felt no pressure coming in and felt they were there for the customers. They made sure we were able to get the best deal, we highly recommend Bob Brown!
Appreciate BB Chevrolet for standing behind their vehicles and making sure we were happy with our purchase. We purchased a used vehicle late January of 24’. Turns out there was an issue with it. Service department did their due diligence but was not able to resolve the issue. I went back to the dealership in early April and explained the situation to the sales manager. After discussing a couple options they decided it was best to refund me the amount I paid for the vehicle and allow me to purchase something else off their lot. They were very helpful and understanding ...
They did an absolute great job! Very professional, knowledgeable, and friendly.
You are absolutely in good hands with this business. I walked in and was greeted by Jim. He was very knowledgeable over what I was looking at and had a great idea on what I wanted. I had chose a vehicle with them and it ended up not being what I wanted. It was a great vehicle but not for me. I called and explained what was going on. They asked me to come in immediately and to discuss what the options I had on getting a different vehicle. John the sales manager helped me from beginning to end and ...
Clyde was very helpful, kind and understanding. I had a great experience there these past couple days. I’m very pleased with the new to me GMC. I would recommend Clyed / Bob Brown to all of my family and friends.
If you’re looking for a new vehicle and an easy streamline process working with someone that cares about the costumer and is willing to do whatever it takes to get your business! It’s refreshing to see it still is out there when you work with Cole and Joe. Thank you for everything and I will be a life long costumer now from their service!
We have bought our last 3 Suburbans from Clyde at Bob Brown and have had fantastic experience! He listens to what we want and finds exactly what we want! This was the first time we bought brand new and we love it! The process was smooth, we would highly recommend Clyde to purchase you next car from!
10/10 experience. Joe and I talked several times prior to meeting. Knew what I wanted to look at did not get pushy on other things. He was early had the car ready to test drive. Whole process was seamless and great.
Joe Koebke was awesome! I requested a test drive online and Joe got ahold of me in a matter of minutes to set up a time. He had the truck waiting for me on arrival and was very attentive. Joe made the process smooth as butter and made sure all my needs were met and exceeded. I left with no questions or concerns and a brand new truck! Very happy with Joe and will definitely recommend him to others!
Joe Koebke helped me find the PERFECT car! This was my first ever car buying experience and he made the process super smooth and was patient with me every step of the way! Joe was upfront about all fees so there were no surprises when I signed the papers. Definitely go to him if you’re looking for a new car!
I had loss off power with my 2011 Silverado as I was passing by the dealership, so I pulled in.I was greeted by a friendly face ,didnt catch her name, she then introduced me to Art, who was awesome, tried to help with my situation every way he could,he followed up promptly,just did a great job, because of that experiance next time I am in market for car,I will be stopping by Bob Brown,outstanding job, keep up good work!!
Always professional and do a great job. The only place I take my cars
Go see Logan Vance if you need a new vehicle. Great lad, great experience and got me into a 2020 Chevy Silverado tank…….i mean truck.