Customer Testimonials

Brenda Fife was wonderful, from my welcome to my goodbye! She answered or found the answer to my questions and is extremely kind and a very pleasant employee. Thank you Brenda. The service was great, I was very satisfied with the work that was done on my car. All employees were kind.

Our experience at the service station was Great. Not only were your service techs friendly and fast and helped us know more about our vehicle 0but the counter person was very knowledgeable and friendly, courteous and seems like a cool kid. Great job to the Bob Brown Chevrolet service department and Thank you

If you need new tires Bob Brown Chevy service in Urbandale is the place to go, buy four get one free sale! Talk to Luke Torry in service he will take care of you, he is the best! He can take care of all your service needs no matter what you drive! Highly recommend! Outstanding service, great prices and friendly staff. They can work on anything, replaced my tires on my 34 Ford. I would recommend this dealership to everyone! Another great experience at Bob Brown Chevy, they repaired my Corvette under factory warranty! Once again meeting all expectations, Highly recommend! ... Read More

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Google - Oct 19, 2026

If you need new tires Bob Brown Chevy service in Urbandale is the place to go, buy four get one free sale! Talk to Luke Torry in service he will take care of you, he is the best! He can take care of all your service needs no matter what you drive! Highly recommend! Outstanding service, great prices and friendly staff. They can work on anything, replaced my tires on my 34 Ford. I would recommend this dealership to everyone! Another great experience at Bob Brown Chevy, they repaired my Corvette under factory warranty! Once again meeting all expectations, Highly recommend! Always a great experience at Bob Brown. Exceeding my expectations once again, They did a recall on my Corvette, everyone involved was awesome, highly recommend this dealership!

Having to be towed to Bob Brown Chevrolet with an unexpected breakdown in West Des Moines...the Bob Brown employees were extremely helpful and courteous in getting us back on the road. Helped make a stressful day into a tolerable one.....Thanks to all the staff there...will definitely make a point to shop there next time we are in the process of purchasing a vehicle. Sean.

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Purchased a new Equinox EV and love the car however Tyler Bedney and Jason Christensen put their heads together to wreck our experiece. We asked for a refund on a vehicle service contract and that's when the trouble began. Purchase contract signed by us and the sales department clearly stated that a full refund could be applied for. We were belittled and made to feel like deadbeats for asking for our money back. Our refund was processed only when we contacted the dealer principal Tim Manning directly. Would not recommend this sales team!

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Went out of the way to find a vehicle that matched what I wanted as far as color and options. Had it brought to dealership so I could purchase.

Great service! They worked my car in several days sooner than expected and resolved the issue. Great communication!

Great experience! Alberto is on top of things and very accommodating! This is the 3rd vehicle we have bought from him and he makes it so smooth and enjoyable!

We just bought a 2026 BMW from Pat Crane, and it was a pleasure to work with him. Easy to work with, no pressure. Oscar in finance was also great. We would definitely return to Bob Brown in the future.

We have purchased 2 vehicles from Jason Christensen and we have been exceedingly happy with his assistance in completing the purchases. We can count on him to help with any questions we have even after taking the vehicles home. Since we are senior citizens, he helped us feel comfortable with all the new technology these vehicles possess. Jason explained the technology each vehicle had, but more importantly he answers our calls when we have problems with remembering how to use all the technology! We highly recommend him as a man who goes above and beyond to help his customers!

Loved the customer service here! Collin was amazing & very Knowledgeable...my husband bought a brand new 2026 Chevy 2500.

They delivered exactly what they said they would. Excellent body work, completed on time, and great customer service. Highly recommend!

Everyone was very nice .. my car was fixed very fast

It was a pleasure to work with Cody Shields when we bought our Equinox.

Did a good job diginos my truck issue & fix it

After a harrowing experience at 3-4 other dealerships, including the SNAKES over at Willis Automotive in Clive, my wife and I decided to try one more place. I can't tell you how much we wish we just came here in the first place. From our salesman Jamie to the finance managers, Bob Brown pre-owned stay classy. No BS, just straight forward, give me 5-10 minutes to see what we can do. We got $1000 more trade-in than what the other 3 dealerships offered, and they were asking $1000 under the vehicles value. Couldn't ask for more. Wonderful experience!

Just bought a new Silverado, what a great experience! If you are looking to buy a new Chevrolet, I highly recommend Bob Brown Chevrolet!

Love this dealership and love these people. Been doing business here 22 years and wouldn't go anywhere else.

Clyde Birks is great to work with. Always helpful and patient. Worked with him on many cars over a decade. Always a good experience.

Thank you to Chris who scheduled my service work and Denny the shuttle driver. Service was excellent. It has been great working with you the 20+ years!

We had a great experience with Bob Brown Chevrolet in Urbandale! Ben M. helped us find the perfect fit without pressuring us into something we didn’t want. He was very professional, knowledgeable, understanding of our needs, and up front with total costs. He showed us different pricing options, and ultimately we were able to drive away with a ‘new to us’ car! We highly recommend shopping at Bob Brown Chevrolet in Urbandale if you are on the hunt for a new ride!

Had a great time working with Collin on the sales floor and the finance guys were kind and willing to work with you.

Expensive and after years add in 3% credit card charge rather than just build it in to the overpriced oil change.

Sales staff was very friendly, knowledgeable, willing to help, and able to get me in & out quick with my new car

Salesperson was pleasant to work with and the dealership had a good pre-owned department.

One of the smoothest car buying process’s I have had, Ted brown was 100% invested in helping me pick the right vehicle and get the best bang for my buck! Took care of what he said they would take care of in a timely manner and kept in contact! Appreciate all the help through the process!!

Went in looking for an affordable minivan for our growing family. Salesman Mikell was amazing and got to know our family and understand our needs. Manager John worked with us to give a very fair deal on our trade in and worked to meet us where we needed to be to drive away same day. Made us feel like a priority without being too pushy. They said they wanted to gain a customer and I will come back when I buy my next one too.

I had a great experience with Bob Brown. My salesman Jason Christensen did a fantastic job finding what I was looking for. I have purchased several vehicles from them. I highly recommend them for a good experience when your in the market.

Bought this van from Bob Brown, had a few hiccups in the beginning, but the sales team at Bob Brown did an exceptional job of making everything right. I would definitely buy another vehicle from them.

Excellent and friendly service from everyone. Jim Brock was our agent and he was and is terrific!

Joe was great to work with! Very helpful and a funny guy! Made the buying experience that much better

Here's our newest family member 2022 Chevy Blazer. Very friendly, caring staff. They give you a sense of family taking care of you and your needs. They work there magic to get you in the vehicle you can afford. Very satisfied

I really appreciate the service that I got the while shopping center

Great customer service ,fast financing, no pushy sales. Great experience .

The repairs were just right for the deer damage from July 4th. My car looks brand new even though it's a 2014 Chevy Cruze.

Great

I worked with Cody Shields and Oscar Salamanca, and both made the process of choosing a vehicle and purchasing seamless and fun! Thank you!

Went to buy two vehicles with a trade. Wouldn’t come down either vehicle. I asked to swap wheels on my truck for the new truck. They wanted to charge me $1600. Salesman was pushy. Told him when I walked in I wasn’t buying anything that day. Awful experience. I do not like buying cars to start and they made it 100 times worse.

Technician did test air level of tires.I had to ask him to put air in them. I'm not sure if you get fluids( washer brake) topped off, but that wasn't done either. Also didn't check air and cabin filters. I've been coming here for years, and these services have always been in place.

I bought three cars over the last 10 years. They say they do an inspection on their cars before they sell them and that is not true. I bought my car in January where it was still cold outside. Now it's May and 90° and I have no air conditioning. If they would have done the inspection like they say they do they would know that the air conditioning didn't work. Will I buy my fourth car from there no because I feel like they lied to me. Single mom no air conditioning for $20,000 car I feel like they took ... Read More

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Google - May 29, 2026

I bought three cars over the last 10 years. They say they do an inspection on their cars before they sell them and that is not true. I bought my car in January where it was still cold outside. Now it's May and 90° and I have no air conditioning. If they would have done the inspection like they say they do they would know that the air conditioning didn't work. Will I buy my fourth car from there no because I feel like they lied to me. Single mom no air conditioning for $20,000 car I feel like they took advantage of me.

I have used Bob Brown Quick Lube for all my maintenance for years. However, tiday it took over two hours ti gat and oil change. It was not because of the number of cars just their incompetence. I will probably be going back to Jiffy Lube.

Talking with my husband it sounded like he was waiting there over two hours to have his tires put on our vehicle. When he was told it was only gonna take an hour and it sounded like other people were waiting there for three hours not acceptable at all that is not customer service at all.

Service Department. Friendly service advisor, that's all I can say nicely. What a waist if $200.00. Barely looked at my car. Has an intermittent issue with starting, the vehicle wasn't acting up at the time, like I initially stated. But it will not start sometimes. They didn't look into it at all, just said it wasn't acting up right now and I have a bill for diagnoses. I have to take my vehicle elsewhere, somewhere that cares more about the customer than money. Never again will I go to Bob Brown.

Brought my truck in for the passenger airbag recall. I was told it was an almost 2 hr job and it was done in 45 minutes. When I got my paperwork it was noted that my dash was cracked when it came in which it was never cracked and I went to my truck to find out it was cracked. I talked to my advisor and the service manager and they basically called me a liar because they tried saying it was already cracked. I get that my truck is 15 years old and the dash may be brittle, but I also think ... Read More

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Google - May 3, 2026

Brought my truck in for the passenger airbag recall. I was told it was an almost 2 hr job and it was done in 45 minutes. When I got my paperwork it was noted that my dash was cracked when it came in which it was never cracked and I went to my truck to find out it was cracked. I talked to my advisor and the service manager and they basically called me a liar because they tried saying it was already cracked. I get that my truck is 15 years old and the dash may be brittle, but I also think if the tech would have taken more care and time to do the job it may not have gotten cracked. The service manager said they should have come and got me to show me the crack before they started the work. I said ya, that would have been a good idea except it wasn’t cracked that’s why it never crossed anyone’s mind to do that. I was more upset at the dishonesty than the crack and would have expected a better resolution to this issue than was offer to me by this large automotive giant. Whom I even worked for as a tech intern when I was a young GMASEP student in the early 90s. As you can see in the pictures, my dash is pretty dusty and if that was an old crack it would be full of dust also.

Our salesperson (Cody) was great to deal with. We had stopped in unexpectedly and he was able to get us into a great truck. The reason for the 2 stars is because of the process after the fact. We are from out of town so my husband had some reservations about transferring our registration etc. Well, it’s been over 2 weeks and we got our first statement from GM financing but our trade-in has yet to be paid and our paperwork has yet to be received by our county DMV. When I called to ask about everything I was told “well, ... Read More

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Google - May 1, 2026

Our salesperson (Cody) was great to deal with. We had stopped in unexpectedly and he was able to get us into a great truck. The reason for the 2 stars is because of the process after the fact. We are from out of town so my husband had some reservations about transferring our registration etc. Well, it’s been over 2 weeks and we got our first statement from GM financing but our trade-in has yet to be paid and our paperwork has yet to be received by our county DMV. When I called to ask about everything I was told “well, the check was mailed” and “we don’t control the 3rd party paperwork.” Helpful. 🙄 So now we have our original bank from our trade-in breathing down our necks about payment and why we took insurance off a car we traded in. They’re going to charge us a premium for it because to them it looks like we still own the vehicle.

The service was completed and the staff was nice. However, the corporate side it has really ruined it. I called to schedule an appointment to flush my transmission fluid and no one ever answers the phone - I scheduled online; I got an email and text with the information about the appointment, time, date, service, and dealership address. No specific place to go though, so we assume quicklube area because that’s the only service scheduling online they have. But then I get there and you just have to get in line. Appointments don’t matter at all, the young ... Read More

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Google - Apr 25, 2026

The service was completed and the staff was nice. However, the corporate side it has really ruined it. I called to schedule an appointment to flush my transmission fluid and no one ever answers the phone - I scheduled online; I got an email and text with the information about the appointment, time, date, service, and dealership address. No specific place to go though, so we assume quicklube area because that’s the only service scheduling online they have. But then I get there and you just have to get in line. Appointments don’t matter at all, the young man that’s greeting and handling all that doesn’t even have access to a computer to see appointments or anything! He was great, he did everything he could to help. It was the corporate side that has everything set up to remove customer service and just sucked! I would give no stars, but the employees did a good job. I want that to be made clear — this is all about the automated system that has removed the ability of these guys to help us the way they should be able to; because they wanted to! The corporation has taken the ability away and made it so hard for them… I will not use this again, which sucks because I love that it’s so close to home and those young men are so nice and helpful, with what they’re able to be helpful with.

The workers are all very nice although it took over three hours to program keys. No reason to take this long. I was quoted 30 minutes to an hour.

Nolan Mitchell was an exceptional sales consultant. He made my buying experience pretty easy! Everyone I met that day was caring and considerate. So many electronics can be overwhelming, but Nolan knows his stuff and walked me through all of it. Nolan is extremely knowledgeable in the difference in models and styles and provided me with honest answers. I love my new Traverse! I would recommend Nolan Mitchell and Bob Brown Chevrolet to anyone searching for a great car buying experience!!

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As of right now. I was told I’m waiting for a part but no one actually spoke to me about the problem, the fix or the timing. I was there an hour as well just to be told a part needed to be ordered.

I had my 2026 Silverado (2000 miles) scheduled for maintenance (super cruise not working) on 3/26 - I was assigned Dustin Murray as my service advisor and turned over to the “courtesy transportation” where I informed a lady there I had a loaner reserved prior though the service department, I had talked to last week. This lady lacked tact to say the least and stated “I don’t have any cars”. I was later told Enterprise up the street would provide a vehicle for me. I eventually went to Enterprise where it was explained to me that I could only have a GM ... Read More

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Google - Mar 27, 2026

I had my 2026 Silverado (2000 miles) scheduled for maintenance (super cruise not working) on 3/26 - I was assigned Dustin Murray as my service advisor and turned over to the “courtesy transportation” where I informed a lady there I had a loaner reserved prior though the service department, I had talked to last week. This lady lacked tact to say the least and stated “I don’t have any cars”. I was later told Enterprise up the street would provide a vehicle for me. I eventually went to Enterprise where it was explained to me that I could only have a GM vehicle - they had a small high mileage SUV, and a sedan, I took the SUV with several dings, a ripped seat, and some sort of an unknown substance spilled on the backseat when we did our walk around - the employee already noted all these things. Approximately four or five hours later, I called Dustin who informed me that my vehicle was getting checked out by the service department and inspected. I asked Dustin if I were to drive by would my vehicle, still be in the same parking spot as it was when I left outside. He responded that it would be, and told me that it was never inspected by a tech nor was it ever in the service department. I asked Dustin if anything was done to the vehicle today, and he responded that nothing was done to it and it would be serviced tomorrow. I told him I would come to the dealership and pick my vehicle ASAP. I went to the dealership and confronted him about his lies In front of his manager. Dustin brushed them off as “misleading statements”. I spoke with the service manager, and he stated this is not how they normally conduct business. I was supposed to be provided a truck when I went to enterprise originally, and I advise the service manager there was a Toyota Tundra at the Enterprise when I was there earlier. He stated that he would provide me the Toyota Tundra. But not before wasting more of my time and answering his personal cell phone for several minutes on an unrelated phone call. I left his office and went to Greg (sales person - great guy) office and requested him to call me as he was busy. Greg would later call me and I advised him of the situation and he stated he would take it up the chain of command - I hope he does as they lost a life long customer. I informed both Greg and the Service manager if Dustin, we’re just honest, I would’ve not had a problem. Maybe a free oil change some honesty a bottle of water or original decent customer service wouldn’t have resulted in a one star review. I feel bad for Greg as I WILL not purchase another vehicle from Bob Brown in the future. The service department here will lie, waste your time, and be rude underneath their “ Courtesy” sign. If management sees this review, I would encourage them to listen to any recorded phone calls or audio Inside the dealership as it would reflect this review, please reach out if there’s anything more I can do for you. Sincerely, Andrew Nissen

Took my new pickup in for its first oil change and wanted them to look at the radio speakers in the back. I was told there was nothing wrong with them, that how they were supposed to work. I still cannot hear anything from the back speakers. Very disappointed!! They also checked out the exhaust noise…again found nothing…but it is louder now than it was. I won’t be back

$188 to change a fuse??? What happened to thank you for spending 50k on a truck we got this one. I see you’re getting close to upgrade on a newer model. Probably go to Karl’s . I will say Luke was top notch professional definitely appreciate that!!

I was very satisfied with the work they did on my 2024 chevy silverado the oil change and the service they do I would recommend bob brown to anybody they are better than any. Place I've been good job bob brown service and thank you I will be back Randy Palomino

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I purchased a Chevy Silverado 2500HD from Bob Brown Chevrolet on New Years Eve 2025. We had only a very short window of time to get the deal done. My salesman was Nolan Mitchell. Nolan was very responsive, communicated well and was hungry to do business. He handled the sale perfectly! I knew that there would be extra challenges and risk because this was an out of state purchase. I am in Massachusetts and the truck was in Iowa. I bought the truck sight unseen. When the truck was eventually delivered, it was everything I had hoped for. Initially, the truck ... Read More

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DealerRater - Mar 1, 2026

I purchased a Chevy Silverado 2500HD from Bob Brown Chevrolet on New Years Eve 2025. We had only a very short window of time to get the deal done. My salesman was Nolan Mitchell. Nolan was very responsive, communicated well and was hungry to do business. He handled the sale perfectly! I knew that there would be extra challenges and risk because this was an out of state purchase. I am in Massachusetts and the truck was in Iowa. I bought the truck sight unseen. When the truck was eventually delivered, it was everything I had hoped for. Initially, the truck was missing a spare key and transmitter. Nolan made sure that, in time, I got the spare key and transmitter! Other dealerships maybe wouldn't have done that for me. I think this speaks volumes about their character and how they do business. Other challenges included getting the truck registered and titled in Massachusetts even though it was purchased in Iowa. Mass RMV does not make things easy! Bob Brown Chevrolet's title department worked with me every step of the way to get the truck legal in Massachusetts. Kelcey Firestine in the title department was simple awesome! Thank you Nolan and Kelcey at Bob Brown Chevrolet! A+++++++ Job well done!

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I bought a 19’ Silverado 5.3 with 70k miles from Bob Brown. I added the 4k$ warranty for 36 months. Less than a year later and less than driving 9k miles, the oil pump failed. Bob Brown repaired the oil pump under warranty. However, I did have to pay for belts and an alignment in addition to the deductible because the entire front of the truck has to be dismantled to access the oil pump. The repair was completed within a week. I picked the truck up and made it about ten minutes away from the dealership before it blew antifreeze and began ... Read More

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Google - Feb 28, 2026

I bought a 19’ Silverado 5.3 with 70k miles from Bob Brown. I added the 4k$ warranty for 36 months. Less than a year later and less than driving 9k miles, the oil pump failed. Bob Brown repaired the oil pump under warranty. However, I did have to pay for belts and an alignment in addition to the deductible because the entire front of the truck has to be dismantled to access the oil pump. The repair was completed within a week. I picked the truck up and made it about ten minutes away from the dealership before it blew antifreeze and began to overheat. I can only hope there won’t be anymore subsequent issues or added cost from this repair . Bob Brown Service members are friendly. They were able to provide a loaner truck which makes this process much easier.

I want to start by saying my service advisor handled the situation very well. My vehicle was not completed as promised. He let me know he had "emergency loaners" on hand. I stopped in to pick it up around 3:30 earlier this week. I appreciated his effort to make things right. Unfortunately, my experience at the cashier counter was not as polite. When I came in to pick up the loaner, the cashier (the woman with darker hair whose desk sits against the back wall) was rude. I thanked her for helping get a temporary solution in place. She ... Read More

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Google - Feb 25, 2026

I want to start by saying my service advisor handled the situation very well. My vehicle was not completed as promised. He let me know he had "emergency loaners" on hand. I stopped in to pick it up around 3:30 earlier this week. I appreciated his effort to make things right. Unfortunately, my experience at the cashier counter was not as polite. When I came in to pick up the loaner, the cashier (the woman with darker hair whose desk sits against the back wall) was rude. I thanked her for helping get a temporary solution in place. She made a point to tell me that the vehicle had been pulled from another customer to be given to me. Her tone made it seem as though I had demanded to take a car from someone else, which was not the case. I was told I was receiving an "emergency loaner," and I had no knowledge it was originally set aside for anyone else. If there was an internal issue or last-minute adjustment, that is not something a customer should be made to feel guilty about. I understand that end of day situations can be stressful, and I even considered that she may have just been having a bad day, so I didn’t say anything. However, speaking down to a customer and placing blame on them for an internal decision is inappropriate. I should have addressed it with a manager while I was there, but I chose to reflect on it first. Again, the advisor's service was excellent, the interaction at the cashier counter, unfortunately, was not. I was hesitant to leave a review as I have never left one before and I would like to believe she was just having a bad day, but I have not yet returned the loaner as my vehicle still is not completed. I should not have left feeling guilty about taking a vehicle that was offered to me and for keeping it longer than expected. It is unfortunate that I felt the need to leave a review, that's how much this interaction has bothered me. I hope something was lined up for the other customer who is also without a vehicle. I was hoping me taking this would've been an overnight fix.

If it weren’t for Denny, I would have given this place 1 star. Denny is awesome and a great soul. Thanks for the ride! Took my truck in for the recall on the airbag that was sent out. I normally never go to a dealership but obviously had to for the recall. This experience adds to the reasons why I avoid dealerships in general. I have a great relationship with my mechanic and I take great care of my vehicles mechanically. When I took my truck in to Bob Browns, everything was mechanically sound. No service lights were on. As ... Read More

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Google - Feb 25, 2026

If it weren’t for Denny, I would have given this place 1 star. Denny is awesome and a great soul. Thanks for the ride! Took my truck in for the recall on the airbag that was sent out. I normally never go to a dealership but obviously had to for the recall. This experience adds to the reasons why I avoid dealerships in general. I have a great relationship with my mechanic and I take great care of my vehicles mechanically. When I took my truck in to Bob Browns, everything was mechanically sound. No service lights were on. As soon as I get in the truck after they are done with it, the air bag light is on. A little confused so I go talk to the lady who was helping me and she told me that I brought it in with the service light on and that I would need to replace the sensor most likely. We exchanged a few words and she continued to blame me. I am a female and have run into this situation too many times to count when dealing with car issues which is why I am so thankful for my mechanic I have now. I refused to accept that as an answer and so they told me they would look into it but I would have to wait until they have an available technician which I thought was rude considering I had an appointment at 830 and they are now putting me on the end of their list for their screw ups. Around 2 that afternoon I get a text saying my truck is ready. They had put a defective airbag in it first round but now have replaced it and no more service light. I understand things like this happen but it’s all about how it’s handled and really feel like they handled the situation poorly and reassured my reasoning for avoiding dealerships. I was quite surprised when I got the text from Bob Brown asking me to leave a review about my experience. Hope this helps!

Still working on why GM discount was not apply and additional concerns.

Very slow today, took 45 minutes for first car out, took 35 minutes for only oil change. No one working on my car yet had to wait another 10 minutes to pay. Techs were on their phones.

Set a 9am appointment two weeks in advance. Had to call them at 4:30pm after hearing nothing from them. They had not even looked at the truck. Waste of time.

Barry was and amazing sales rep he was patient he got us in and out in a timely manner very sweet understanding

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Disagree about what they do here . I came to get a part number for my truck and they refused to give me the part number because they said we’re not making money if we give part number to the customer, but they make money when they sell their cars to us?! I asked them is this part of your policy they said no we did that but the GM they don’t do this. And imagine how you deal with those people

I had bob brown do a pre perches inspection on a used truck thay checked tier depth and for oil leaks, but did not tell me about the scratches or dents. chared me $250 for the inspection. Not Worth the money.

Was not super happy to drive 2 hours there just to find out parts were not available after it had been scheduled for over a week.

very nice facility and very poor customer service

I feel bob brown doesn't deserve any stars took my car in with no sensor lights on got it back with a check engine light a front camera light and another light that I dnt remember what it was, and the only thing dan that help can say is we didnt do it it was already like that and whatever machine they put it on said its beed like that and it hasn't been so overall bob brown negative stars and I'll never take my car back to them.

My car is still messed up but I took it here and they didn’t find anything, about my problem that was happening, and if they actually drove it like they said they did. They would’ve found out the problem or something that could’ve been related to it. But they had it for over 2 weeks, and never reached out to let me know what was happening, or what was wrong with my car even though they were “looking into it”. I had to call them multiple times and ask what was happening with my car. Until I got ... Read More

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Google - Nov 14, 2025

My car is still messed up but I took it here and they didn’t find anything, about my problem that was happening, and if they actually drove it like they said they did. They would’ve found out the problem or something that could’ve been related to it. But they had it for over 2 weeks, and never reached out to let me know what was happening, or what was wrong with my car even though they were “looking into it”. I had to call them multiple times and ask what was happening with my car. Until I got tired and just picked up my car, not bothering with them anymore. Would not recommend. Maybe it’s different for others, but I personally had a crappy experience.

They didn't fix the problem had to bring it back

Let me start this by saying this review has likely nothing to do with Bob Brown staff or services. My husband and I went to the car seat inspection event at Bob Brown this week, as advertised on the City of Urbandale's website. We had a terrible experience with the organization that hosted this event. We arrived around 5:15pm to a long line of cars. No biggie... We then continued waiting in line for over two hours to get our car seat inspected. I understand there's likely no way to anticipate how many people will show up to ... Read More

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Google - Nov 7, 2025

Let me start this by saying this review has likely nothing to do with Bob Brown staff or services. My husband and I went to the car seat inspection event at Bob Brown this week, as advertised on the City of Urbandale's website. We had a terrible experience with the organization that hosted this event. We arrived around 5:15pm to a long line of cars. No biggie... We then continued waiting in line for over two hours to get our car seat inspected. I understand there's likely no way to anticipate how many people will show up to one of these events. But the process needs to be revamped OR it should be clearly communicated how long the wait time is. Once we were finally helped, the car seat tech let us know we did a great job installing - yay! She then proceeded to uninstall the car seat, which I guess is typical and required for documentation? After showing us all the features, she reinstalled it and sent us on our way. We got home only to realize the car seat was SO loose. She did a terrible job reinstalling it, so much so that it literally shook in the seat on our ride home. We wasted two hours of our evening just to have to reinstall the seat all over again. I'm sure the staff at Bob Brown are lovely, but this experience definitely left a negative impression. Please, do what you can to make this process more efficient.

DO NOT BUY FROM THEM! I bought a car from them in 2022 and it has been consistently in need of repairs. My first time was a couple months after my purchase and I had to get new brakes and the tech said that the brake pads were so bad that they crumbled in his fingers. I also got the Allstate warranty. The gold tier. It doesn’t cover wear and tear and it doesn’t cover a part that was $2000. Worst experience. I’m writing this in hopes I can save someone the pain. When negotiating the purchase price they ... Read More

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Google - Oct 6, 2025

DO NOT BUY FROM THEM! I bought a car from them in 2022 and it has been consistently in need of repairs. My first time was a couple months after my purchase and I had to get new brakes and the tech said that the brake pads were so bad that they crumbled in his fingers. I also got the Allstate warranty. The gold tier. It doesn’t cover wear and tear and it doesn’t cover a part that was $2000. Worst experience. I’m writing this in hopes I can save someone the pain. When negotiating the purchase price they claimed they couldn’t go down because they just installed a turbo charger but the brakes and brake pads weren’t replaced. I’ll never financially recover from this.

9/18 I call on a Vehicle, its in Service be ready Monday, ok, Someone else contacts me the Next Day, it's ready you want to make appt.to test drive the next day , Cant , I go out to Bob Brown its no where, `I find out it was SOLD the first day I called, I wouldn't be writing if Bob Brown knew what hand was washing the other hand, but to JUST LIE. No Thanks, a Great Dealership down the tubes.

Rude lazy customer service. Does this place remember that I am the customer giving THEM my hard earned money? Not difficult to be polite and somewhat accommodating, for goodness sakes I was very polite with them! Second time had a bad experience here in the last year. I try to avoid them but they were the only dealer in the metro that carried the part I needed for my car, NOT a Chevy.

Honestly, I don't really enjoy the car-shopping experience overall, but Logan managed to make it enjoyable for me and my family. We appreciated that he was not pushy and didn't try to oversell anything. He was very good at understanding what we were looking for in terms of the vehichle itself and how we wanted to pay for it. His occassional dad-joke humor sealed the deal for me. We won't hesitate to seek him out the next time we are looking for a car.

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Great experience with sales department. Watch out for collision repair shop! Took my new Sierra Denali in for a inch and one half mark on passenger door. Thought maybe could be buffed out. Scott Matlage took a look and came back with a five page job estimate for $1,790.98!! Said he "wished it could be buffed out" but could not and I needed both passenger doors painted. I took it to a friend who works on cars and he buffed it out in a couple of minutes. He said the scuff did not even penetrate the clear coat.

I recently purchased a brand-new car from Bob Brown Chevrolet, and I couldn’t be happier with the entire experience! From the moment I walked in, I was welcomed with genuine friendliness and professionalism. A huge shoutout to my salesman, Dennis Dissinger, who went above and beyond to make the process smooth, stress-free, and even enjoyable. Dennis was incredibly knowledgeable, answering every question with patience and providing honest, helpful insights. He took the time to understand exactly what I was looking for and made sure I drove away in a car that fit my needs perfectly. I am absolutely thrilled ... Read More

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DealerRater - Aug 14, 2025

I recently purchased a brand-new car from Bob Brown Chevrolet, and I couldn’t be happier with the entire experience! From the moment I walked in, I was welcomed with genuine friendliness and professionalism. A huge shoutout to my salesman, Dennis Dissinger, who went above and beyond to make the process smooth, stress-free, and even enjoyable. Dennis was incredibly knowledgeable, answering every question with patience and providing honest, helpful insights. He took the time to understand exactly what I was looking for and made sure I drove away in a car that fit my needs perfectly. I am absolutely thrilled with my new car, and I’ll be recommending both Dennis and Bob Brown Chevrolet to all my friends and family.

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I always have a great experience with the Bob Brown Chevrolet service department in Urbandale, Iowa It all starts at the top with the Service Manager Shane. I’m always impressed with how much he goes above and beyond to help me, whether it’s solving problems or navigating a stressful car situation. I’ve worked with him a few times over the past couple of years and he always makes the process easy and efficient. I can tell he really cares about his customers and puts in a lot of time and effort to make his department the best ... Read More

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DealerRater - Aug 7, 2025

I always have a great experience with the Bob Brown Chevrolet service department in Urbandale, Iowa It all starts at the top with the Service Manager Shane. I’m always impressed with how much he goes above and beyond to help me, whether it’s solving problems or navigating a stressful car situation. I’ve worked with him a few times over the past couple of years and he always makes the process easy and efficient. I can tell he really cares about his customers and puts in a lot of time and effort to make his department the best it can be, and also he has a great team of advisors who make it fun and easy for customers too. Thank you very much Shane for all you do, you run a great department. Also big praise and compliments to your used car sales department. Your car detailing is the best I have ever seen in the entire state! As I travel around looking at various cars and dealerships, no one has cars as clean and nicely reconditioned as Bob Brown Chevrolet in Urbandale, IA. Your Ankeny, IA location is really nice too. Thank You for being a great dealership, I’m a customer for life.

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Went to look at a malibu we seen online. Description didn't mention anything about hail damage but the hood and trunk was covered. Offered 1500 less due the damage but just wouldn't budge on their price. Went 10 miles down the road and bought a different malibu. Salesman was nice just wish listing would've been accurate so we knew what we were going to look at.