Customer Testimonials
I had an amazing experience with Bob Brown dealership and it’s all due to Ben our salesman. He was so helpful. He answered every question I had. He was super nice. He wasn’t overly pushy. If your looking to buy a car you should go to Bob’s and ask for Ben to help you.
Our whole experience was great! Thank you Bob Brown/Clyde Birks for a quick, easy and fair transaction. We have been a customer for a long time and will continue to be. #bobbrownauto
I received a call out of the blue from Joe (Cupcake) Koebke who I later found out was the GSM. He stated I was #2 on the list to order a 2022 C8. He explained that the salesman whom I had talked with to get on their list was no longer with them & wanted to know if I was still interested in purchasing. I thought that was pretty impressive in house communication for a dealership. Especially as I have learned to always start communicating with the GSM when trying to purchase a new car & it's pretty unusual for GSM'...
Fast,friendly,service , great quality pre owned vehicles , backed by 30 day 1,000 mile warrenty, had issues and made a claim no hassle fixed the issues no problem, thanks big shout out to bob brown chevrolet and the team, will be back for future purchases and do recommend buying quality used auto from these guys !
Eddie was helpful and made car buying easy. Explained everything to us and was very helpful. Billie in financing was a pleasure to work with. She was very friendly.
John in the used car department was amazing. He kept me up to date on the status of my truck and worked to get me a better interest rate than I had planned
Patrick Crane did an awesome job with Helping find the right car , also his service was very good . I haven’t had such good help from any other dealer ship. Thank you lots .
Excellent experience, Sales staff, Pat, helped me get the right vehicle, Rest of experience was also quite good. I will recommend others to this dealership.
This is our 2nd vehicle bought at Bob Browns. Great salesman. And I love my suburban! I would recommend this dealership to all my friends
Fabulous transaction. I went in not knowing what I wanted and came out with the perfect vehicle. The salesperson was patient, knowledgeable, and extremely polite the entire time. Highly reccommend!
Excellent service, John Smith was great to work with. Very friendly and professional. I would recommend without hesitation. Great price and service. Will return for my next car
I had such a smooth, comfortable experience with my new car purchase. There was no pressure and the entire process was easy. He nestled the best car purchase experience Ive ever had.
We worked with John on our recent purchase and had an excellent experience. Very easy to work with and made the sale as smooth as possible. We don’t upgrade vehicles too often, but the next time we are in the market, We will definitely be looking at Bob Brown first!
Had a pleasant purchase experience working with John Smith in used sales. No pressure and willing to work with us on price and being sure we were satisfied with our new vehicle.
Ask for Patrick Crane very professional attentive and patient. He won’t try to sell you something that you can not afford! I will definitely do business with him again! Great experience from start to finish!
John Smith was wonderful to work with! Super honest and friendly! We will continue to do business with him and Bob Brown! Thank you SO much for your help!
I met with an helpful salesman named John Smith. He was right outside to help me as soon as pulled in. I was looking for a Chevy Cruze and he provided me information on an 2017 model. As soon as I test drove it, I knew it was the car for me. John even showed me the record history, it was clean title and had one owner. If anyone ever decides to go Bob Brown Chevrolet, I would recommend John Smith, he is a very helpful and funny person.
Had a great experience purchasing a used truck. Salesman couldn’t have been nicer and went out of his way to work with me and make it a great deal! I will be back when I need my next vehicle.
The salesman we visited with was very nice and very helpful with the process of buying a new car and would recommend very highly for anyone who would like to be treated as a very important customer!
Robert and Alberto were great to work with! Very happy with the price and the overall transaction! I will continue to buy from Bob Brown as they keep the customer first approach! Thanks
Salesman was new for me as I have purchased many cars from Bob Brown Dealership, Had excellant interaction with adequate responses. Would have liked more on my trade-in (500 more) and the finance office did not go into as much detail as I would of, but did not ask either. All the people treated me well, was friendly and helpful.
My experience: I brought my off-brand vehicle into Bob Brown service due to the readily accessibility of their location to my job. I had seen their commercials and they seemed worth a try, plus, as a vet, I knew they were vet friendly-which is nice. Calling ahead (en route) and scheduling a service appointment (same day) was surprisingly easy (thanks...Mindy?) The vehicle was diagnosed quickly, and I was able to make a future repair appointment for the following week. Fast forward to yesterday (Friday). The vehicle was dropped off at the early A.M appointment time for repair; and ...
I dropped off my 2005 Trailblazer at the Collision Center and picked it up 2 days later. The front was replaced and painted perfect. Very happy and would go back again. Other person's insurance paid for work since I was hit in an accident;, so I didn't compare prices for comparable work elsewhere.
I have been using Brown for service for the last 10 years not to mention sending owners of other GM vehicles there too. There service guy Scott K rocks.
Not a single surprise or unexpected issue. Always fast to get me in and out or easily provide a shuttle or loaner car to make sure I’m not sitting around all day. Perfect experience.
I have been taken care of every step of the way, no issues. Service is always prompt and reasonably priced. Will buy my next vehicle from Bob Brown, also.
Mike McNeley did a fantastic job getting us into our new car. From the selection to the drive out of Bob Browns when picked up the car. It was a seemless experience and that is how buying a new car should happen. Thanks again to Mike and all the staff...
Mike was friendly, helpful, and knowledgable about the car we purchased. We fell in love with a vehicle right away, and he made sure it was road ready before we purchased. Mike's Personality was easy-going and we liked his willingness to help us stay within our budget.. I will refer Mike to friends and family that want to buy a great car. All the staff we encountered at Bob Brown Chevrolet were nice.
I had a incredible experience in the service dept. Single Mom/Woman - I was treated with the respect and knowledge. Absolutely everything was explained to me by service professional. I drove away with no worries and total satisfaction. One of my best experiences ever car related in Des Moines Iowa! I purchased my car Equinox at Bob Brown 2 years ago and again... it was a stress free experience. I was so impressed by my sales team. Absolutly every detail was handled to perfection by them. Very very professional - personal- explanatory-patient. I never once felt pressure. As a Single ...
Oil changes on my 1 year old eqinox were fast , friendy, and above the call of duty. I was so happy with the work done. I wish I had purchased mu car from Bob Browns. I had nothing but trouble when I purchased from Randy Reeds in St Joe Mo.
Luke was a friendly and knowledgeable salesman. We had a great car-buying experience with him. We are quite happy with our purchase as well.
My wife and I went to Bob Brown in Des Moines, IA looking for a new vehicle for her. We were helped by Luke Bowers. He was awesome!! He was very helpful and informative on the vehicles we looked at. I will definitely be going back to him when I decide to trade my truck. Luke made the car buying process easy and fun! Thanks again Luke!!
Bob Brown continues to deliver an exceptional buying experience. My trade in, a 2011 camaro CGM, was fairly valued, and the next owner will be very happy as I babied it and the vast majority of its miles are Iowa highway commute. Loved that car, which I got from Bob Brown in early 2012. I traded it to upgrade to a 2012 2SS convertible. The convertible has been rock solid. As a nurse servicing rural Iowa I need my used cars to be reliable and a little fun. I spend a lot of time in my cars. Bob Brown used cars have not ...
I purchased a new 2012 Corvette from Clyde, he did an excellent job of taking care of me through the entire transaction! One of the best new car purchase experiences I've had in the past 10 years with the sales staff, financing and management teams! Will do business with again.
I was very pleased with Bob Brown and Kendal Cook when I went there to look for a car in my price rage. I was first looking at a used car and ended up leasing a new car for the same price range I was looking for. Kendal did an amazing job in helping me find that car. And the best part of everything is that after I bought my car, he took time out of his day to show me all of the features from bluetooth, to OnStar, to showing me everything under the hood. He could have just ...
We received wonderful service at Bob Brown. Kendal was very patient and helped us make the right decision as to what we were looking for in a vehicle. Everyone at Bob Brown made us feel like we were not just another buyer. Buying a new vehicle is a big deal for my family, and we are very happy and excited with the purchase our new Equinox.
My wife saw a vehicle on the Bob Brown website that interested us. I stopped by the dealership and was introduced to Kendal Cook. He located the vehicle, brought it around front for me, and we visited for an hour about the vehicle. He was very thourough and knowledgeable about the vehicle, and explained everything to me. We returned two days later and drove the vehicle with him. He explained again to my wife all aspects of the vehicle in depth. He also spent much time explaining the GM Certified Vehicle Warranty, and all of the different things Bob Brown ...
I have not received a survey from GM to express my concerns about my purchase/service on my new vehicle. I am greatly disappointed and I am still not satisfied with the car. GM has lost a lifelong customer. I look forward to trading in this car.
We went to Bob Brown Chevrolet looking for a specific car for our daughter. Starting with the phone call to the dealership right on through picking up the car, Bob Brown employees went out of their way to treat us right. There were NO high pressure tactics from Clyde or the sales manager. They gave us a FANTASTIC price for our trade in AND the car we bought. There was a problem with the clear coat peeling on one of the doors of the car we were buying and they fixed it. No charge, no hesitation and no increase in ...
I went to Bob Brown because they have multiple dealerships, I knew what we wanted, & the reputation Bob Brown has. I worked with Kendal and he treated me like gold. His professionalism is beyond words. Kendal seen me through the process; making sure I was satisfied... When approaching him, he greeted me with a friendly smile, making me comfortable & put me first! The next day he followed up with me. With that & much more I could say, I sincerely appreciate your outstanding customer service & salesman ship Kendal. The diligence and dedication demonstrated to us the customer ...
This is the 2nd Vehicle I have gotten from Kendall Cook at Bob Brown Chevy. He has always given me the very best service before and after the sale. The service team has also done the very best every time I have come into the dealership for service or just asking a question. I woulod highly recommend them to everyone.
We have had a very good experience with buying new Traverse from Bob Brown Chev.Larry did a great job and did Lois. Thanks, Jan & Don Chartier
Very friendly and easy to work with. Answered all our questions. Gave us a fair value for out trade-in. Had a very good price on the vehicle we bought. Very pleasant experience all around. Will recommend to anyone who asks about where to purchase a vehicle.
What can I say? Great experience. Contacted Internet sales for interest in a camaro 2011 base model. Internet sales called back within a few hours. Showed up and met with Billy. No pressure, and he didn't try to upgrade me to something I couldn't afford. The finance dept took some time, but they managed to beat my rate from PenFed Credit Union, which I didn't think possible. Saving money was worth the time. Left with a 2011 base model that I love. The car on the lot was a little dirty. They gave me my keys and we came ...
I LOVE LOVE LOVE MY NEW MALIBU LTZ! I switched from a Toyota Camry SE and I couldn't believe the difference in the overal ride! The seat adjustment is not limited to up or down, I don't hear the road noise, the Bose system rocks AND I'm getting great gas mileage! Thank you Clyde for taking the time to go over my purchase options and taking really great care of me! You ROCK! My sincerest gratitude, Lynn
I went to Bob Brown Chevy to look at at Chevy Traverse. I looked at the vehicle, took for a test drive, and loved it. Five minutes later, my sister-in-law called and said she thought she could get me a better deal, and another local dealer called me about another vehicle that I had thought was out of my price range. At that point, I could not make a decision. It was starting to get late, and so I explained why I was hesitating. Clyde was very patient. I know other dealers would have just said, fine, go buy some ...
I LOVE my new Cruze! Get Up & Go, Steering, Breaks, Interior, Exterior, MPG, and MY shade of red. I’m so glad my daughter suggested I visit with Clyde. I could have gone back to the former dealer, but I met the manager in your Service Dept. last summer & was very pleased with how I was treated. That meant a lot to me. I’ve had several unpleasant experiences with situations in Atlantic, Council Bluffs & Omaha, NE. The attitude in the Service Dept. is important to women who DO know what they’re talking about. I plan ...
Thank you for making my purchase of my new Equinox so easy! With two cars to trade, I thought it would be difficult, but Kendal, Joe and Tony were all very easy to work with and gave me a great deal! They listened to my story and my needs and tailored everything to me. Thank you for everything. It was a great car buying experience! Happy New Year!
Very profession treatment by all individuals we had contact and overall exceptional experience for this automobile purchase. We not would recommend but already have recommended.
Wonderful experience buying my certified used Traverse from Billy. Everyone at the dealership was friendly and easy to work with. I never felt pressured into purchasing. All my questions were answered quickly and financing was easy. I couldn't have asked for better service or buying experience. I have already told many people about my postive experience at Bob Brown and was pleased to hear many of them had good stories about the dealership as well. I will be sure to visit them again the next time we are shopping for a new/used vehicle.
This is the second vehicle I have purchased from Kendal Cook at Bob Brown. Both Kendal and the dealership have always been very professional. The positive experience starts when you walk in the door, and continues though the sale, routine services, and as a returning customer. Kendal is the type of salesperson who is up front and honest, something which seems hard to come by these days. He has always worked hard for me, and treated me with respect and dignity. As a customer who can take their business anywhere to purchase a vehicle, or have it serviced, I continue ...
Kendal was great to work with. He made the car buying experience very enjoyable! I would recommend Kendal to anyone buying a vehicle! Everyone I dealt with at the dealership was friendly & helpful!
Eric was a pleasure to work with when I leased my new 2012 Chevrolet Cruze. He was professional, courteous, friendly, and trustworthy. I was also impressed with Mat Brown and his understanding and commitment to help me get a new car. The dealership's staff worked together to provide 110% service even delivering my car to Lincoln, Nebraska. Thanks again for all their efforts.
While we only met Kendal a few weeks ago, we were very comfortable in returning to him for a second new vehicle purchase. The friendly professionalism with which he treated us on the first purchase made it a "slam-dunk" that we would return to him and Bob Brown Chevrolet for a second new vehicle. We were fairly certain that we knew what model we would be buying; Kendal asked questions to help determine the uses for the car would be and helped us settle on the new Sonic. When it comes time for any future vehicle purchase, be ...
Customer Service and followup were exceptional, number of vehicles to choose from was very good, questions were answered promptly and accurately. Prior to the sale, the internet representative followed up; the scheduler re-scheduled for us with no hassles, then followed up to be certain we could meet the appointment. Upon arrival, our wait was very short before Joe introduced us to the "Traverse expert", Kendal. Everyone was very accomodating to us and our five boys ranging in age from 11 months to 17 years, including three with special needs. The vehicle was ready a day sooner than expected and exceeds ...
We were very happy with our experience at Bob Brown. Kendal was wonderful and was even willing to stay until well after closing time to finish up with us. Dave was also very helpful and we are very pleased with our purchase.
Customer Service provided by the Salesman ensured that all of our questions/concerns were fully addressed. We were able to obtain an acceptable loan rate and term through the help of the Finance person. The salesman was able to answer most of my questions and address many of my concerns. When necessary he immediately sought answers to questions. The salesman was very friendly and took his time to make sure that all of my questions were answered and concerns were addressed. This car purchase was one of the easiest for me because I felt very much at ease working with ...
My husband and I had been looking at cars online for several months. We could never find a time when we were both available to do the shopping in person. I found myself in Des Moines with some extra time on my hands, so I stopped in at Bob Brown Chevrolet. (There was a Kia we saw online that we liked.) Bill Fryer was the sales person that worked with me. He was so helpful and friendly!! Especially since I had my two kids with me - ages 5 & 9. (They loved the ride on the golf cart) I had never ...
This is my third car purchased at Bob Brown...each just gets better and better. Kendal is hands down, the finest salesman I've ever worked with! I couldn't have asked for a more easier, quick, fantastic experience! If you are looking for a salesman the is knowledgable and personable! Kendal is your man. I've known him 25+ years and he is the BEST! Thanks Bob Brown, I will be back!
Very accomodating and helpful. Bill was very knowledgable about the Silverado. I was especially surprised when Bill drew up another $1,500 credit if I buy.
I was browsing vehicle options online and came across a preowned vehicle that caught my attention. I chatted online with Megin and she did an exemplary job asking about my vehicle needs and trying to fit those needs. I asked her if I should ask for her and found out she wasn't even a salesperson! I told her she should be because she did a fabulous job.
My wife and I went to Bob Brown just to compare sizes of SUVs. We met Eric,who answered all our questions concerning the vehicles, showed us differant models, and our visit turned into quite an enjoyable buying experience. We drove home our new Traverse, thanks to Eric. It was just what we wanted and we felt no pressure. Thanks Eric and Thanks Bob Brown Chevy. We'll tell everyone about our experience.
It was a great experience for my mom to purchase her first brand spankin' new vehicle overall. Price was great, the salespeople were great, and they worked with us. My only issue is with the last minute sales pitch to try and get you to purchase the rust "proofing" when you're in the middle of signing paperwork. I've purchased it before (during that last minute salespitch) and it doesn't work...and once we told the finance person we would be waiving the fictitious rust proofing, her entire attitude towards us changed and she became very ...
I had a very enjoyable time working with Aaron and the sales manager that helped. They listened to what I wanted and needed in a new car. They got me the kind of car that I wanted at the price I needed and gave me a fair price for my trade in. I would recommend going to Bob Brown over any other Chevy dealer in the Des Moines metro area.
The only negative thing I can say so far is that when I went to pick up my newly pre-owned vehicle is that when I asked my salesman if it had a full tank of gas his response was "it should be close." I work with the public everyday all day long and to me his repsonse should have been "let me go check and fill it up for you." Other then that my overall experience as been great so far even working with the service department, they get your vehicle in quickly and get you ...
We had a great experience when purchasing our new vehicle at Bob Brown Chevrolet. Our salesman, Eric Dowerah, was very low-pressure, which we appreciated as we were not sure if we were ready to buy a vehicle yet. We test drove the vehicle three times and never felt like we "had" to buy from them. Eric answered all of our questions and helped us find the vehicle that was the right fit for us. As far as customer service goes after the sale, Eric made sure to give us his contact information so that we could contact him ...
I have shopped and purchased new cars and trucks at other dealers over the last 30 years and have never had an experience like I had at Bob Brown's in Des Moines, Iowa. Jeff (Salesman) was great from the start. He greated me and did not try to show me what I didn't want, he listened to what I wanted and was very informitive about my car. Dave ( I assume he quotes trade-ins) was a very pleasant and a breath of fresh air. I have to say in the many years I have been car shopping, this is the ...
Doug was a terrific listener & believed the car was malfunctioning even though no one else had seen it in the act. The cashiers were a perfect finishing touch to a very positive experience. It had been years since we had shopped at that location but the professionalism of the service staff was outstanding. I like seeing people happy to be at work but not overly happy that you are needing their help. Thanks for making an unhappy moment feel like a "glad it happened here" experience. You have a great staff that likes to be busy & ...
My husband and I came in on the last day of the month not intending to purchase a vehicle. They respected that I was purchasing the suv and did not side step me and address my husband. They gave me a great trade on my Saturn. My Equinox has "lots of extras" and Eric took the time to make me feel comfortable with everything. I should say "lots of extras" took lots of time. Having felt very appreciated by my Saturn experience, I am happy to say that Bob Brown is a great next step. Joe ...
I had bad credit and they worked with me till i was able to get my brand new 2011 malibu. They are great from now on I will be buying all my cars at bob brown.
Kaylinn called me within minutes of my submitting an online request. She was very pleasant and arranged an appointment for the time of my choosing. At the Bob Brown dealership, Alan Heggen was knowledgeable and cordial and provided me with information and answers to my inquiries.
I was looking for a clean late model Suburban on line in March and visited your site. Megin answered all my questions in a timely manner and always asked if i needed anything else. She followed up with me weekly to see if there was anything i needed and to see how my searc was going.I couldn't find what i was looking for preowned so i decided to purchase a new Suburban from my local dealer, Mankato Motors. I am pleased with the way Megin tried to help me. Todd Perkins 507-327-7465
Overall, Bob Brown Chevy and their employees were friendly, patient and knowledgeable as I asked questions and voiced my concerns. The price, sales people and the car itself led me to ultimately decide to buy the new Chevy Cruze.
Bill Fryer was the best salesman I ever had. He wasn't pushy and went to bat for me when it came to my trade-in and he was able to answer all my questions. After buying my new car he walked me through everything from blue tooth to on star, thanks. Bill you are wonderful!
We will never go anywhere else than Bob Brown Chevolet. What a delight it is to purchace a vehicle from people who really care and understand exactly what you have in mind. I and my wife find it very comforting to have this dealership in our city to use to purchace a vehicle. Thank-You Jon and Lois. You are the greatest!
We went in on a Monday night to test drive a car and we were not planning on purchasing. We were able to recieve the price we wanted for our trade in with minimal games. Our salesman was great, he wasn't a typical "salesman" and wasn't pushy at all. He was very personable and made us feel comfortable. Unfortunately there was a lack of finance people there and the sale took over 3 hours from the start of our test drive to signing the papers. We also had a hungry baby and she was not happy by ...
Lois Busmar the finance manager went above and beyond to get us into this car and we are truly greatful, she also made sure we understood everything inregards to our loan before we signed. Mike took his time explaining all the features on the car and gettting it set up like the bluetooth and the onstar.
I purchased a Volt from a dealership in Maryland and had it shipped to the Bob Brown Dealership. Although they did not handle the sale, they were very accommodating in receiving the delivery, holding the car for my inspection, and allowing Eric to give me a couple of hours of orientation to the automobile.
My wife and I have been Bob Brown customers for 35 years. We have bought six new cars from the dealership and the last two we purchased from Eric Dowerah. Eric is very knowledgeable and is never high pressure. Eric continues to keep in touch with us and is always eager to help if any problems arise with our vehicles. We recently purchased a new Chevy Cruze and thanks to Eric and Joe we are once again satisfied customers. Eric is one of Bob Brown's finest salesman and we would recommend him if you are wanting to buy a new ...
From the very first moment I walked in the door, I was treated with much respect by Billy Fryer. I have never met such a personable sales person. He did such a great job golf carting me around to check out all the vehicles that would fit our needs. His knowledge was impressive, and the fact that he actually cared, not phony at all, gave me great pleasure in dealing with him, and Bob Brown Chevrolet. The very next day I took my husband in there to look at the cars I had chosen and we left that day with ...
The service I received on my visit to Bob Brown was exceptional. I used my experience, with Megin Nopoulos, in a training exercise in my own small business. I was pleasantly surprised when a representative called me back after I called about a used car (from the website). Megin called back within THREE minutes from my initial phone call. After I made an appointment for a test drive, Megin sent an email to me withing TWO minutes of our phone conversation. The email confirmed the time of my scheduled appointment, described the main entrance under the blue awning, included directions ...
Not to say I have bought to many cars, but I did sell them for 5 years. This was the best buying experience for me and my wife! I live 2 1/2 hours from Bob Browns. I found the Suburban that we were looking for (after 3 months of looking)on the internet @ 4:30 p.m. on a Thursday and on my way home from work I called them and give them my trade info. Eric the salesman called me back 10 min.later, I told him where we needed to be on price and he called me back once more and they were so close ...
Doug and Tony made this experience wonderful and so simple! This is only the second time I have ever boughten a brand new car and they made is such a delightful experience and treated me with respect and was professional but yet made it a very comfortable experience! I have already referred friends and family to Doug and Tony! I even got to pick the color that I preferred. Doug also kept in mind what car(s) would be a good fit for me since I will also be using this car to transport clients I work with. I would ...
I stopped at the dealership and just wanted to look at a Cruz. Mr. Cook wanted me to test drive one, but I was leaving town the next day so said I would bring my husband back in about 10 days. We went in thinking there was no way we could make a trade, but Mr. Cook showed us three different vehicles and told us of some rebates and discounts available. He did some figuring and we found out we COULD make a very good deal and save us money on our monthly payments. We are getting more for less! He ...
In 2002, I purchased a new Isuzu Trooper from Bob Brown Isuzu. Last week, I traded that in on a new 2011 Chevrolet Traverse at Bob Brown Chevrolet. I had a pretty good idea of what I wanted and Doug Nichol identified several on the lot that more than my criteria. We went for a test drive & Doug was able to answer all of my questions, but there was never a high-pressure sales pitch. When it came time to find my exact vehicle, Doug identified one that was exactly what I wanted and it was already in transit to the dealer. ...
I would buy from Bob Brown again in a second. The salesperson Doug Nichol helped my husband and I lease a new 2011 Chevy Malibu. He worked with us for a month to run the prices that we requested and returned our phone calls promptly. The overall service was very satisfying!
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